Brandcell Consulting has conducted a survey to investigate what consumers believe are the qualities of great service. The online questionnaire revealed the way services make Lebanese consumers feel and what matters to them most about the quality of service delivered to them. 

These are the 4 best and worst performing sectors as perceived by Lebanese customers.

 

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The best & Worst sectors in Customer Service

Brandcell Consulting has conducted a survey to investigate what consumers believe are the qualities of great service. The online questionnaire revealed the way services make Lebanese consumers feel and what matters to them most about the quality of service delivered to them. 

These are the 4 best and worst performing sectors as perceived by Lebanese customers.

 

The Best Sectors in Customer Service:

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1.Food & Restaurant

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2. Hotel

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3. Leisure (Cinema, Gyms, etc...)

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4. Retail

 

The Worst Sectors in Customer Service:

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1. Public Sector

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2. Telecommunication

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3. Banking

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4. Air Travel

The full study has already been published on the website, and can be read in its entirety here
customer servicerankingsbrandcell articlesretailconsumer trendsperformanceconsumer behaviour
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